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Support, Automation and Integration Engineer

Oslo, Norway

Huddly is hiring a Support, Automation and Integration Engineer as part of its Operations & Support team. We are looking for someone with a passion for customer service, committed to ensuring that the highest quality product support is delivered to our customers. You will also have a strong desire to streamline internal processes and lead continuous operational improvement on a day-to-day basis.

Responsibilities

  • Automate internal process flows
  • Automate external contact and service flows
  • Working closely with R&D and Product teams to ensure that our current and future support services are aligned with current and future products
  • Handling level 2 support cases and supporting Product, R&D, and Sales to ensure they have the right information and outcomes when they need it
  • Responsible for various deploying API connections
  • Identify, describe, report and resolve (where applicable) bugs/feature requests
  • Test programming, automatic test development, USB 2.0 until 3.1 standard debugging, development connectivity issues, solve hardware and electronics related issues, complex problems.
  • Participate in the development of new services

Assessment criteria

  • Experience defining specifications and test requirements
  • Can refer to relevant knowledge of develops related work, troubleshooting, bug filing, testing and documenting
  • Advanced skills in C, C++, JavaScript, and Python are a must
  • Familiar with Electronics/ Hardware, Troubleshooting, and Testing
  • Demonstrated track record of being a result driven Project Leader
  • Good knowledge of different operating systems
  • Positive “can do” attitude with a strong customer service mindset in relation to external customers as well as internal ones.
  • Strong focus on quality and attention to detail
  • Desire to expand your skillset and find opportunities to contribute to Huddly’s success
  • Ability to work well as part of a multi-disciplinary and multi-cultural team
  • Fluent in English
  • An understanding or strong interest for image, video and audio processing technologies
  • Understanding of code versioning tools, such as Git

This position is located in Oslo. You will need to have a valid work permit for Norway.

careers@huddly.com
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