Troubleshooting

Setup and installation

Can I reset my Huddly camera?

Software updates

Huddly camera software update process

The software update failed: what should I do?

What do I do if the Huddly App freezes during upgrade?

Why can I not update my Huddly L1 with the USB adapter?

Error messages

What does my computer show "USB Device Not Recognized" or a yellow exclamation mark?

Audio experience

Experiencing echo during a video call?

Huddly C1 audio quality degraded in Microsoft Teams

Detection

Camera stuck on loading screen or disconnecting intermittently

Crew Add-On cameras not detected in Connect App with Huddly C1 Crew

Do you see a mute logo when you try to run the L1?

Huddly Crew cameras not detected in Connect App or Device Manager

My camera is plugged in but I don't get an image

Why isn’t my Huddly L1 or S1 camera detected on macOS Sequoia?

Huddly Director

Why is my room system turning off Speaker mode?

Video client

Huddly does not work with video client application

Partner Integrations

C1 compatibility with Barco Clickshare Hub Pro

Contact Support

Add more information, pictures or attachments to a Huddly Support ticket

How do I get the Huddly Log File?

How to add participants to an existing support ticket

Huddly Support Process - How to raise a ticket

Can’t find what you’re looking for?

Contact Huddly Support

C1 close up